Delivery

Delivery Area and Charges

  1. Mutiara figs delivery is via third-party vendor (Lalamove or Grab), to deliver within Kuala Lumpur and specific areas within Selangor;
  2. Delivery rates are dependent on the area with rates estimated between RM12 to RM40;
  3. For multi-level building units or shopping malls, customers are required to collect from the driver at the main entrance as charges do not include parking fees.
  4. Please choose the time slot carefully as our deliveries may take up to three hours per slot, and we are unable to take requests for specific delivery times.
  5. For multi-level residences, buildings and shopping malls, please ensure that a person is available to receive the order at the main entrance as our courier is unable to deliver the order straight to your unit. The order will be returned to us if the collection is not completed;
  6. For landed properties, please ensure that a person is available to receive the order. The order will be returned to us if the collection is not completed;
  7. Please take note that once delivery is confirmed, MUTIARA FIGS will not be held liable for any damages that may occur during the delivery process;
  8. Once the cake has been delivered and signed for, MUTIARA FIGS will not accept any liability for any damages to the order or for any failure to follow the instructions provided;
  9. Self-pick-up is also available should it be more convenient;
  10. If you choose to self-pick up, MUTIARA FIGS will not be held liable for any damages to the orders once it has left our premises.

PACKAGING INFO

  • Gold candle & pink candle will only be provided upon request with additional charges;
  • A simple cake knife is available by Brown & Sugar but ONLY UPON REQUEST. (Plastic Reduction: A Step Closer to Sustainability.)

STORAGE AND CONSUMPTION

  • Mutiara Figs delicacies are best consumed within 48 hours from collection and/or delivery but can be chilled for up to three days;
  • All delicacies need to be stored in the refrigerator and set at room temperature for a minimum of 30 minutes before serving.
  • Depending on the Item – Please, read the “Care Instruction” on individual items before making any purchase.