Terms of Service, Privacy and Refund Policy
Terms of Service
Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using the https://mutiarafigs.com.my/ website (the ‘Service’) operated by Mutiara Figs Sdn.Bhd 1252210-D (‘us’, ‘we’, or ‘our’).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Mutiara Figs Sdn.Bhd. Mutiara Figs Sdn.Bhd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Mutiara Figs Sdn.Bhd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Changes
Prices
Our prices are based upon our high standard of work and quality of ingredients used. All prices are non-negotiable. Payment secures the listed prices and prevents any further price increases, except in the exceptional circumstances beyond our control (e.g. increase in ingredients price, increase in fuel prices, etc.)
Order
To place an order, follow the instructions on the ordering pages of the website. You are able to amend or correct errors on your order up to the point at which you click on the “Place Order Now” button on the “Payment Method” page.
You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed.
A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary and an invoice.
Cancellation
All orders can be cancelled before they are fulfilled. Upon cancellation of order, any refund will be credited as store credit to the customer’s account at jobbienutbutter.com and can be used for next purchase. Refunds to credit card or cash are not available. No refund for cancellation once the order is fulfilled.
Goods
All illustrations and descriptions displayed on jobbienutbutter.com website or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Mutiara Figs Sdn.Bhd reserves the right to replace these items of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice.
Allergies and Special Dietary Requirements
Some of our products contain sesame oil, pectin and citric acid, so are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our products may/could contain traces of other nuts and soy products. Mutiara Figs Sdn.Bhd will not be held responsible for anyone suffering from nut allergies.
Storage and Consumption
Our product does not contain any additives or preservatives. We are therefore unable to make a warranty as to the peanut butters will be having the exact same taste and appearance for every batches. We are also unable to make a warranty as to the length of time for which the peanut butters will remain fit for consumption. We do however recommend our peanut butters are best eaten within 1 month from delivery but they can be stored up to 6 months. All peanut butters need to be stored in a refrigerator or a cool dry place, away from heat and direct sunlight. It is the responsibility of the customer to keep the peanut butters in the manner prescribed by us.
Delivery Conditions
Our products are to be delivered to you at a requested address. We do delivery within Malaysia and Singapore. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.
Mutiara Figs Sdn.Bhd would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Mutiara Figs Sdn.Bhd is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.
Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Complaints
We take all complaints very seriously. If you experience any problem with our products, complaints must be made within [24] hours upon receiving the products.
Returns
Customers have [7] calendar days to return an item from the date they received it. To be eligible for a return, the item must be unused and in the same condition that customer received it. The item must be in the original packaging. The item needs to have the receipt or proof of purchase.
Refunds
Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. If the return is approved, we will initiate a refund to the customer. All refunds will be credited as store credits to the customer’s Jobbie Nut Butter Account at jobbienutbutter.com. The store credit at Jobbie Nut Butter Account can be used for next purchase. Refunds to credit card or cash are not available.
Shipping
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
Jobbie Sdn Bhd would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. The customer is responsible to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Jobbie Sdn Bhd is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Privacy Policy
This Privacy Policy was last modified on 17-Jan-2021.
Mutiara Figs Sdn.Bhd 1252210-D (1334396-X) (‘us’, ‘we’ or ‘our’) operates https://mutiarafigs.com.my/ (the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. At Mutiara Figs, accessible from https://mutiarafigs.com.my/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mutiara Figs and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mutiara Figs. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Facebook Login
Mutiara Figs offers a faster and seamless login and account creation at our website using a feature named Login with Facebook. This is accomplished using a Facebook app.
Specifically for this purpose, we only collect your email address and public profile linked to your Facebook account of your choice, for the purpose of account creation within our website to make the login process simpler and faster.
You can request for deletion of your account profile and data by making a custom request to us through any of our customer support channels. If you make a request, we have one month to respond to you.
Log Files
Mutiara Figs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Mutiara Figs uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google
https://policies.google.com/technologies/ads
Facebook
https://www.facebook.com/policy.php
Advertising Partners Privacy Policies
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Jobbie, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Mutiara Figs has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Mutiara Figs Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Refund Policy
Thank you for shopping at https://mutiarafigs.com.my/
In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 7 business days of receiving the request.
Complaints
We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we’re here to help.
Any complaints or request for refund must be made within 24 hours upon receiving the products.
Returns
You have [7] business days to return an item from the date you received it. Only return via courier with tracking number given is accepted, walk in will strictly not be entertained.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase from our website.
Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you. All refund will be issued as a gift voucher, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at https://mutiarafigs.com.my/. We will provide a refund or resend you new parcel as soon as possible after inspection and investigation.
Contact Us
If you have any questions on how to return your item to us, contact us.